Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
Develop relationships and ensure the appropriate participation of key client & internal stakeholders and executives.
Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
Ensure that all project/program risks, issues and change requests are managed effectively.
Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
Maintain awareness of the current industry environment that shapes opportunities for client solutions. Experience :
Create a culture of customer obsession, with trust, teamwork, and accountability.
Own and manage one strategic enterprise program for a public-sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans.
Requirements
Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Job Description Meet our Professional Services Team! Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver , we’re looking for experienced project managers to help realise those ambitions.
As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.
Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
Experience managing enterprise SaaS programs for government, public-sector , or highly regulated clients.
Ability to operate directly from the client site, manage daily executive interactions, and build trusted relationships with senior public-sector stakeholders.
experience delivering programs in Qatar or the wider GCC region is a strong advantage.
Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
Ability to motivate and focus people resources where there is no direct reporting relationship.
Strong knowledge of software development life cycles, web technologies , web development processes.
Fluency in English is mandatory; Arabic is highly desirable to support effective local stakeholder engagement.
Experience in Agile project management a plus.
Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.) We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We believe it is important to take time off – it is essential for your mental and physical wellbeing.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
What You'll Do Sprinklr is looking for a Global Program Manager to lead one strategic enterprise program for a public-sector client in Doha.
You will be responsible and accountable for the end-to-end delivery of the program, working with a retained team dedicated to the client.
This is an on-site role based in Doha, Qatar, supporting a public-sector client.
The successful candidate will be expected to work from the client site on a full-time basis.
Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
Set the tone for the team and strive for quality and excellence in all aspects of delivery.
Provide weekly project status and burn reports to the relevant project stakeholders.
Experienced managing projects in IT, SaaS, Social, or Software environment.
Experienced working with multi-geo, multicultural delivery teams. Prior