customer support
Posted 5 hours agoIT Support Specialist
at Keeper.app
United StatesHybrid
Responsibilities
- Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office
- Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets
- Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination
- Monitor, triage and respond to IT service requests from employees and contractors in a timely manner
- Maintain accurate IT asset records and conduct regular inventory audits
- Support employees across multiple time zones, including occasional work outside of normal business hours when needed Requirements 2+ years of
- Manage interviews and recruitment workflow
- Lodge a complaint with your data protection authority
Requirements
- Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks.
- Reporting to the Director of IT, the ideal candidate has strong troubleshooting skills, a service-oriented mindset and the ability to manage day-to-day support
- Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues
- experience in IT support, help desk, service desk or a related technical support role •
- Experience providing end-user IT support in a business environment
- Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus
- Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms •
- Ability to build cross-functional relationships and collaborate effectively across teams
- Ability and willingness to use AI tools effectively to improve troubleshooting, documentation, workflow efficiency and day-to-day IT support operations
- Ability to work on-site in El Dorado Hills, CA multiple days per week in support of employee and office IT needs Preferred
- Experience with onboarding and offboarding workflows, including account provisioning and device deployment
- Familiarity with IT asset management practices and inventory control •
- Experience supporting identity and access-related issues such as MFA, account access or user provisioning
- Familiarity with endpoint management or MDM tools •
- Experience working in a security-conscious or compliance-driven environment Benefits
- Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
Benefits
- Medical, Dental & Vision (inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401K (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Contact
- Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com . About the Job
Additional details
- Keeper Security is hiring an IT Support Specialist to join our IT team.
- This role offers a hybrid work schedule and requires regular on-site support at our El Dorado Hills, CA office, with a minimum of 4 days per week in office during onboarding and training.
- Following successful ramp-up, the schedule may transition to 3 days per week in office based on business needs.
- Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally.
- Keeper is published in 23 languages and is sold in over 150 countries.
- Join one of the fastest-growing cybersecurity companies and help deliver reliable day-to-day IT support that keeps Keeper employees productive and secure. About Keeper
- Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries.
- Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment.
- This role will provide front-line IT support to Keeper employees across hardware, software, user access and office-based technology needs.
- responsibilities while assisting with on-site projects and device deployment.