Manager, Customer Success, Scale EMEA (f/m/d)

London, United KingdomHybrid

Responsibilities

Recruit, hire, train, and coach new team members.
Create processes, set best practices and build replicable patterns for go to markets initiatives.
Conduct weekly forecasts with your Manager and oversee goals, metrics, and quota achievement
Track record of delivering exceptional customer success outcomes.

Proficiency with tools like Gainsight, Salesforce, and Tableau.
Familiarity with a land-and-expand sales model.
Proven ability to manage and accurately call a forecast.
Proven ability to build and lead high-performing teams.
Bachelor's degree (BA/BS). What’s in it for you?
By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide.

4+ years managing or leading B2B SaaS CS or Account Management teams, or senior customer success roles at the individual contributor level, with 5+ years in CS or Account Management overall. Preferred: Hands-on

Full-time employees receive Stock Options for the opportunity to share in the success of our company
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
We value Work-Life balance and You Time ! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
Time off to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we?

If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.

The Manager of Customer Success, Scale EMEA (f/m/d) is a critical role within the field organisation.
You will be instrumental in developing Customer Success talent at Contentful.
This is a builder role for a leader who thrives on creating systems, driving commercial outcomes, and improving productivity at scale.
The Scale Customer Success team operates across two distinct motions: Renewals and Customer Success, handling a high volume of renewals, expansions, and strategic relationship building.
Driving value realisation across your segment is at the heart of this role.
You will grow and develop a high-performing, inclusive team, and design scalable engagement strategies that bring together digital programmes, automation, and high-impact human customer interactions.
As a quota-carrying role, you own the EMEA forecast.
You will identify and mitigate risks, pursue opportunities, and continuously raise the bar through outstanding leadership and coaching.
You will stay actively present with your team, engaged in customer interactions, and provide hands-on support through complex sales, procurement processes or any other customer success requirements of your team.
Be a mentor and provide hands-on coaching and professional development for Renewal Managers and CSMs.