Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
This role leads Customer Success Managers to drive adoption, value realization, retention, and long-term customer outcomes across the Sprinklr platform.
Qualifications Bachelor’s degree; advanced degree preferred 10+ years in Customer Success, Consulting, or SaaS; 5+ years leading enterprise teams Strong expertise in customer lifecycle management, adoption, and value realization
Experience with enterprise SaaS platforms (Marketing, CX, or Contact Center) Executive stakeholder management and strong operational rigor What Sets You Apart Proven ability to build outcome-driven, product-led CS organizations Strong at linking adoption to measurable business impact Executive presence with customers and internal leadership Passion for building high-performing teams We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We believe it is important to take time off – it is essential for your mental and physical wellbeing.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
JOB REQ COMPENSATION RANGE $146,000 - $244,000 The base salary range for this role is shown above.
At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
benefits including medical, dental, vision, and prescription drug coverage.
Additional details
Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
Job Description Overview The Director of Customer Success is a senior leader responsible for building, scaling, and operating Sprinklr’s Customer Success organization for enterprise and strategic customers.
Operating at the intersection of customer outcomes, product capability, and commercial success, this role ensures Sprinklr delivers measurable business impact and becomes embedded in customers’ operating models.
experience Represent the voice of the customer internally Own forecasting for customer health, renewal risk, and expansion Run a rigorous operating cadence and optimize team capacity and coverage
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people : We offer a comprehensive suite of
benefits designed to help each member of our team thrive.