Developer Success Engineer

Austin, United StatesHybrid

Responsibilities

Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
Identify and unblock opportunities for customer growth and expansion
Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers

As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.
As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, Chick-fil-A, and Under Armour build for the AI-native web.
DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel.
These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact.
experience in frontend development, technical support, solutions engineering, or customer-facing technical role
Strong knowledge of Next.js, React, and modern web performance best practices
Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
Must have used Vercel or Next.js, or a comparable platform.
experience in incident management, debugging serverless functions, or optimizing frontend performance

Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale About You: 3+ years of

Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources. Bonus If You:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off.
Salary will be based on job-related skills, experience, and location. Your recruiter can share more details during the hiring process.
What You Will Do: About You: Bonus If You: Benefits:
The San Francisco, CA base pay range for this role is $138,000 - $206,000.
Actual salary will be based on job-related skills, experience, and location.
Compensation outside of San Francisco may be adjusted based on employee location.
The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role.

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
Our mission is to enable the world to ship the best products.
That starts with creating a place where everyone can do their best work.
Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About Vercel:
Our mission is to enable the world ship the best products.
Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role:
Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones.
They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each.
By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively.
Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers.