Principal Solution Consultant, Post-Sales (Platform)

Hybrid San Francisco, United StatesHybrid

Responsibilities

What you'll do Implementation & Solution Delivery - Lead the end-to-end platform implementation process, ensuring timely and successful deployments. - Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs. - Develop and refine best practices for scalable, high-impact implementations.
Client Training & Enablement - Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption. - Develop and maintain detailed documentation on implementation processes and platform configurations.
Cross-Functional Collaboration - Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities. - Align with Customer Success to ensure ongoing client value realization beyond implementation. - Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts.
Continuous Improvement & Strategic Impact - Collect and analyze client feedback to enhance implementation strategies and platform usability. - Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization. - Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.

What you bring - Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus). -
experience in technical implementation, platform solutions, or post-sales consulting. - Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting. - Proven ability to lead enterprise-level implementations with measurable client outcomes. - Excellent communication, problem-solving, and stakeholder management skills. - Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.

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