sales
Posted Feb 26Principal Solution Consultant, Post-Sales (Platform)
at Socure
Hybrid San Francisco, United StatesHybrid
Responsibilities
- What you'll do Implementation & Solution Delivery - Lead the end-to-end platform implementation process, ensuring timely and successful deployments. - Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs. - Develop and refine best practices for scalable, high-impact implementations.
- Client Training & Enablement - Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption. - Develop and maintain detailed documentation on implementation processes and platform configurations.
- Cross-Functional Collaboration - Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities. - Align with Customer Success to ensure ongoing client value realization beyond implementation. - Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts.
- Continuous Improvement & Strategic Impact - Collect and analyze client feedback to enhance implementation strategies and platform usability. - Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization. - Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.
Requirements
- What you bring - Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus). -
- experience in technical implementation, platform solutions, or post-sales consulting. - Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting. - Proven ability to lead enterprise-level implementations with measurable client outcomes. - Excellent communication, problem-solving, and stakeholder management skills. - Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.
Contact
- Follow Us! YouTube https://www.youtube.com/c/Socure | LinkedIn https://www.linkedin.com/company/socure/ | X (Twitter) https://x.com/socureme | Facebook https://www.facebook.com/socure/
Additional details
- WHY SOCURE? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts.
- The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
- We hire people who want that level of responsibility.
- People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision.
- If you want predictability or narrow scope, this won’t be your place.
- If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
- About the role We are seeking a Principal Solution Consultant – Post-Sales (Platform) to drive the successful implementation, optimization, and adoption of our platform for enterprise clients.
- This role is instrumental in ensuring seamless onboarding, delivering tailored solutions, and maximizing client ROI.
- As a trusted advisor, you will work closely with clients and internal teams, including Engineering, Data Science, Product, Customer Success, and Support, to ensure smooth post-sales execution and long-term platform success.
- Hyper-Care & Client Success - Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance. - Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions. - Continuously refine risk mitigation strategies to improve system performance and security.