other
Posted 16 hours agoSenior Managed Services Consultant
at Sprinklr
India Karnataka Bangalore, IndiaOn-site
Responsibilities
- Lead Managed Services engagements for priority accounts from a strategic, operational and delivery perspective.
- Maintain platform relevance according to on-going changes and business needs.
- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
- Ensure that every client derives the most value possible from the Sprinklr platform.
- Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.
- Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Work directly with customers around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation platform.
- What makes you qualified? Business-level fluency in English essential. 2/4 years of
- experience in CCaaS delivery/deployment, Contact Centers or similar industry. Cloud Contact Center
- experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central etc. In depth hands on
- experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels and contact center automation.
- Experience in Enterprise Software deployment management and/or implementation.
- Strong technical background with advanced computer skills.
- Ability to work independently and as a member of a team. Demonstrate
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
- Fluency in social media platforms and direct
- experience in working with or for social media management software is preferred. Passion for solving client challenges and commitment to client delight. Nice to have:
- Experience implementing or system administrating Service-related SaaS and/or CCaaS platforms
- Experience using the Sprinklr platform (or one of our CXM competitors) We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description What will you do: Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.
- Seek optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
- Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts.
- Excellent written and verbal communication skills.
- experience and a passion for the social media technology universe.
- Extremely strong communication and presentation skills.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.