Customer Success Manager, Bilingual (German) - EMEA

IrelandHybrid

Responsibilities

Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
Advise customers on best practices for securing and protecting their business against password related breaches
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.
Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
Drive customer advocacy in the form of references, referrals, and case studies
Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
Manage interviews and recruitment workflow
Lodge a complaint with your data protection authority

Qualified candidates must permanently reside in Ireland.
experience selling into SME and Enterprise level accounts.
Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
experience in Account Management or SaaS Customer Success roles/Sales roles
Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise •
Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
Aptitude for learning software; strong with business applications
Working knowledge of Salesforce.com
Undergraduate degree preferred (BA/BS) •
Experience working in IAM industry is a plus Benefits Onsite lunches
Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

Jump at opportunities to go the extra mile to ensure our customers are supported and successful! Requirements 1+ years of

Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com . About the Job

Keeper is hiring a driven, bilingual (German) Customer Success Manager to join a high producing team within our B2B sales division.
This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally.
Keeper is published in 23 languages and is sold in over 150 countries.
Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role! About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally.
Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location.
Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance.
Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with