customer support
Posted Feb 13Customer Success Manager, Bilingual (German) - EMEA
at Keeper.app
IrelandHybrid
Responsibilities
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Manage interviews and recruitment workflow
- Lodge a complaint with your data protection authority
Requirements
- Qualified candidates must permanently reside in Ireland.
- experience selling into SME and Enterprise level accounts.
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- experience in Account Management or SaaS Customer Success roles/Sales roles
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise •
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Aptitude for learning software; strong with business applications