operations
Posted 3 weeks agoRevenue Operations Manager, Downmarket
at dialpad
Tempe, United StatesHybrid
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Responsibilities
- Define and enforce opportunity stage entry and exit criteria.
- Establish deal inspection frameworks by segment and deal size.
- Identify and eliminate:
- Create clear standards for when deals advance, reset, or exit the pipeline.
- Own forecast methodology and call discipline across segments.
- Lead or co-lead weekly forecast calls with Sales leadership.
- Track and surface forecast bias, slippage patterns, and risk signals.
- Improve forecast accuracy, confidence, and consistency over time.
- Design and run pipeline councils by segment.
- Ensure pipeline reviews are: Forward-looking. Decision-oriented. Action-driven.
- Define and own the core pipeline and forecast KPIs.
- Ensure leaders understand why deals slip — not just that they did. Skills you’ll bring
- Build and ship agentic AI products that are redefining how companies operate
Requirements
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
- Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- Provide structured feedback into GTM strategy and planning.
- Experience supporting Direct Sales Teams and/or Channel organizations.
- Ability to influence senior stakeholders without formal authority.
- experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, and ZoomInfo.
- Familiarity working alongside tools like Anaplan, routing platforms (Leandata), or forecasting tools (Clari).
- Ability to partner effectively with Business systems and analytics teams. Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee’s impact
Experience
- 7–10 years of total professional experience.
- 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy. •
Benefits
- Competitive salary, comprehensive benefits, and real opportunities for growth
Additional details
- Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar.
- Our ambition is significant, and achieving it requires a team that operates at the highest level.
- We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role
- This role focuses on velocity, conversion optimization, and forecasting discipline in shorter-cycle environments.
- This is a revenue execution role — not reporting support and not an embedded business partner.
- This position reports to our Director of Business Operations and is hybrid, based in our Austin or Tempe office. What you’ll do
- Standardize forecast categories (Commit, Best Case, Pipeline, etc.).
- Equip Sales leaders with consistent inspection views that drive accountability.