other
Posted Jun 26Solutions Architect
at Miro
Tokyo, JapanOn-site
Responsibilities
- They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro
Requirements
- Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives - Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations - Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity Technical Skills: - Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management -
- Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks - Fluency in Miro (preferred) or similar platforms (Figma, Lucid, JIRA, Confluence) - Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems Soft Skills: - Excellent communication, facilitation, and stakeholder-management ability - Skilled at simplifying complexity and driving clarity with senior and cross-functional audiences - Adaptable, detail-oriented, and Our
Experience
- What you'll need - 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields -
Benefits
- What you'll do - Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation - Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones - Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement - Design and implement governance frameworks (workspace
- benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full
Contact
- benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10 Recruiter: #LI-YN1
Additional details
- About the Role The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program.
- MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project.
- Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies.
- In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro.
- This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change.
- Innovation Architects operate as trusted advisors to both business and technical stakeholders.
- benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro