Sr. Implementation Manager

India Karnataka Bangalore, IndiaOn-site

Responsibilities

Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.
Define and maintain regional implementation strategies in collaboration with other regional leaders.
Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.
Identify potential risks in the implementation process and develop mitigation strategies.
Track and report on key performance indicators (KPIs) related to implementation projects and team performance.
Create a culture of customer obsession, with trust, teamwork, and accountability.

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
experience in enterprise software implementation . 5+ years of
experience in Voice , Chat, Email kind of Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
U nderstanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC) is a plus E xperience with Groovy, JavaScript, and/or scripting for integrations is a plus T echnical background with a deep understanding of software development life cycles.
Ability to manage multiple complex projects in a fast-paced, dynamic environment.
Business proficiency in English is mandatory.
Bachelor’s degree in Computer Science , Engineering, Business, or a related field; advanced degree preferred.
A bachelor’s or master’s degree in engineering/design or a related field.
Relevant certifications in project management or software implementation are advantageous .
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.

Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We believe it is important to take time off – it is essential for your mental and physical wellbeing.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.

Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
Job Description Role Overview As a Sprinklr Implementation Manager, you will lead a team of high-performing implementation consultants to ensure successful, value-oriented deployments of the Sprinklr platform.
You will be responsible for managing the end-to-end implementation process, collaborating with cross-functional teams, and ensuring that clients derive maximum value from Sprinklr's solutions. Key
Responsibilities Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance.
Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.
Excellent written and verbal communication skills; highly competent and confident presenter.
Strong leadership, mentoring, and client-facing communication skills.
We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.