Sr. Implementation Manager

India Karnataka Bangalore, IndiaOn-site

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Responsibilities

Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.
Define and maintain regional implementation strategies in collaboration with other regional leaders.
Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.
Identify potential risks in the implementation process and develop mitigation strategies.
Track and report on key performance indicators (KPIs) related to implementation projects and team performance.
Create a culture of customer obsession, with trust, teamwork, and accountability.

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
experience in enterprise software implementation . 5+ years of
experience in Voice , Chat, Email kind of Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
U nderstanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC) is a plus E xperience with Groovy, JavaScript, and/or scripting for integrations is a plus T echnical background with a deep understanding of software development life cycles.
Ability to manage multiple complex projects in a fast-paced, dynamic environment.
Business proficiency in English is mandatory.
Bachelor’s degree in Computer Science , Engineering, Business, or a related field; advanced degree preferred.
A bachelor’s or master’s degree in engineering/design or a related field.
Relevant certifications in project management or software implementation are advantageous .
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.