other
Posted 4 days agoSr. Implementation Manager
at Sprinklr
India Karnataka Bangalore, IndiaOn-site
You are nearing today's limit. Upgrade for unlimited access.
Responsibilities
- Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.
- Define and maintain regional implementation strategies in collaboration with other regional leaders.
- Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.
- Identify potential risks in the implementation process and develop mitigation strategies.
- Track and report on key performance indicators (KPIs) related to implementation projects and team performance.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- experience in enterprise software implementation . 5+ years of
- experience in Voice , Chat, Email kind of Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
- U nderstanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC) is a plus E xperience with Groovy, JavaScript, and/or scripting for integrations is a plus T echnical background with a deep understanding of software development life cycles.
- Ability to manage multiple complex projects in a fast-paced, dynamic environment.
- Business proficiency in English is mandatory.
- Bachelor’s degree in Computer Science , Engineering, Business, or a related field; advanced degree preferred.
- A bachelor’s or master’s degree in engineering/design or a related field.
- Relevant certifications in project management or software implementation are advantageous .
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.