Customer Success Manager

Responsibilities

• Develop customer success strategies and best practices
• Build strong knowledge around your customer book and selected companies/industries

Requirements

• We use the theory of Predictable Revenue and reference Dropbox and Slack when we see the future of Mentimeter.
• Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)
• Must haves for the role:
• Experience managing 30 - 50 mid to large cap companies
• Ability to structure your work, prioritize tasks and coordinate internal resources
• Deep knowledge of Mentimeter and how it can be used across all parts of an organization
• AI and Hiring at Mentimeter
• At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring.
• We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient.
• AI does not screen or decide on candidates.
• Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.
• AI strengthens our work, but it does not define it.
• At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together.
• We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required.

Experience

• 3-5 years working as a Customer Success Manager (or in an account management role) in SaaS industry •

Benefits