other
Posted 1 weeks agoTechnical Account Manager, Japan
at Miro
Tokyo, JapanOn-site
Requirements
- Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.
- This is a highly strategic, customer-facing role where you will act as a trusted technical advisor, guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration.
- As a TAM, you will pioneer how Miro’s AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work—from discovery through delivery.
- TAMs play a critical role in shaping how the world’s most innovative companies Discover, Define, and Deliver new products and services.
- Operating with a high degree of autonomy, you will take ownership of customer outcomes end-to-end, proactively identifying opportunities to improve adoption, optimize workflows, and strengthen long-term partnerships.
- What you’ll do Workflow Optimization: - Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle, leveraging Miro’s AI capabilities - Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities - Recommend integration strategies that drive alignment, efficiency, and business impact Technology Optimization: - Support customers in integrating Miro with their ecosystem using APIs, integrations, and other technical capabilities -
- experience with AI tools, prompt engineering, or automation workflows (highly preferred) - Strong technical fluency with APIs, integrations, and enterprise IT ecosystems - Proven ability to lead workflow transformation, platform adoption, and change management at scale -
- Experience using analytics and data to drive decision-making and customer outcomes - Ability to facilitate executive-level discussions and cross-functional workshops with credibility - Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment - Native-level Japanese and business-level English proficiency required -
- Experience in the Japanese enterprise market is highly advantageous - A continuous learning mindset with the agility to stay ahead of rapidly evolving AI trends and integrate them into customer strategies.
Benefits
- benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full
Contact
- benefits board. https://miro.com/app/board/uXjVG8Fi8Yc=/?moveToWidget=3458764661021134968&cot=10 #LI-YN1
Additional details
- About the Team The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace.
- As part of a global team, you will partner closely with Customer Success, Product, and Engineering to deliver high-impact solutions and continuously evolve how we support our customers.
- About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro.
- You will combine consulting expertise, technical fluency, and change management to drive meaningful, measurable outcomes.
- What's in it for you We want you to feel supported, connected, and ready to grow. Our global
- benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro