Senior Customer Success Manager - Fintech

New York, United StatesOn-site

Responsibilities

Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.
Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements.
Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes.
Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities.
Collaborate closely with the Sales team to identify and execute opportunities for growth, including renewals and upsells.
Proactively manage potential risks by monitoring customer health metrics, addressing challenges early, and mitigating churn.

At BitGo, our fintech clients are building the future of finance—from Banks, Neo banks and fintech startups to the world’s most innovative blockchain applications.
Serve as a dedicated advisor to platform and fintech clients, helping them navigate and optimize their use of BitGo’s offerings.
experience in account management, customer success, or a similar role within technology or financial services.
Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant.
Experience managing high-value customer portfolios ($2M+ ARR) and successfully driving expansion and renewal opportunities.
Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus. Performance Indicators:
Here are some of the benefits of working at BitGo:

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution.
Competitive base salary, bonus and stock options
100% company paid health insurance for employee, partner and dependents
Up to 4% 401k company match