customer support
Posted May 19Senior Customer Success Manager - Fintech
at BitGo
New York, United StatesOn-site
Responsibilities
- Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.
- Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements.
- Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes.
- Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities.
- Collaborate closely with the Sales team to identify and execute opportunities for growth, including renewals and upsells.
- Proactively manage potential risks by monitoring customer health metrics, addressing challenges early, and mitigating churn.
Requirements
- At BitGo, our fintech clients are building the future of finance—from Banks, Neo banks and fintech startups to the world’s most innovative blockchain applications.
- Serve as a dedicated advisor to platform and fintech clients, helping them navigate and optimize their use of BitGo’s offerings.
- experience in account management, customer success, or a similar role within technology or financial services.
- Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant.
- Experience managing high-value customer portfolios ($2M+ ARR) and successfully driving expansion and renewal opportunities.
- Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus. Performance Indicators:
- Here are some of the benefits of working at BitGo:
Benefits
- Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution.
- Competitive base salary, bonus and stock options
- 100% company paid health insurance for employee, partner and dependents
- Up to 4% 401k company match
- Paid parental leave, paid vacation
- Pay Transparency Notice: Depending upon your leveling and location, the compensation for this role averages between $140,000 - $170,000 USD base salary. Equity, an annual performance bonus and the
- benefits outlined below are also a part of this role's package.
Contact
- For more information, visit www.bitgo.com .
Additional details
- BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage.
- Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space.
- With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide.
- As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world.
- As a Customer Success Manager dedicated to our platform sales customers, you’ll act as a strategic partner to help them onboard successfully, integrate deeply, and scale confidently with our wallet and custody solutions.
- You will be their advocate, solution designer, and trusted advisor—working across Product, Sales, Engineering, and Support to drive long-term success and maximize value. Responsibilities:
- Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value.
- Work with Solutions Engineering to ensure seamless onboarding and activation of new accounts, setting them up for long-term success.
- Act as a bridge between customers and internal teams, translating feedback into actionable product improvements.
- Strong analytical skills to interpret customer data and translate insights into actionable strategies. •