other
Posted 6 hours agoTechnical Account Manager
at Vercel
Hybrid London, GermanyHybrid
Responsibilities
- Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts.
- Lead post-incident pattern ownership and technical triage.
- Drive proactive technical strategy, cost optimization, and architectural guidance.
- Demonstrated track record of getting things done across organizations without formal authority.
Requirements
- As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.
- Internal candidates currently in SA, DSE, or CSE roles at Vercel are encouraged to apply. Deep production
- experience with Next.js and the Vercel platform.
- You can speak fluently about App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and the cost-optimization patterns that distinguish a healthy Vercel deployment from a runaway one.
- experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.). Have hands-on
- experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks.
- experience as a Solutions Architect or Customer Success role at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership.
Experience
- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting.
Benefits
- We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide .
- You have personally owned customer relationships at the $1M+ ACV tier, including running QBRs, leading roadmap workshops, navigating procurement and legal, and surviving renewal cycles.
- You can absorb context quickly, build trust with a customer who didn't choose you, and continue a relationship someone else started without making it feel like a step backward for the customer. Bonus if you Have prior
Additional details
- Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.
- For more than a decade, Vercel has shaped how the web is built.
- Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.
- Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the role
- We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services.
- As a Senior TAM, you will be the named, persistent technical owner for a small portfolio of Vercel's largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact that orchestrates outcomes across Support, Engineering, Product, and Sales.
- On the accounts you cover, you take over the post-sales technical relationship that a Solutions Architect (SA) would otherwise own, freeing the SA to focus on pre-sales and on accounts outside your portfolio.
- Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of no more than eight concurrent accounts.
- You will not be on-call, you will not write production code, and you will not carry a sales quota.
- You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g.