design
Posted Jan 21Senior Product Designer, Customer Insights
at Mural
CanadaRemote
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Responsibilities
- The Design and Research team brings clarity to complexity, shaping experiences that help people collaborate, ideate, and solve problems visually.
Requirements
- Experience designing ROI or value reporting for B2B products. - Familiarity with collaboration analytics, productivity metrics, or organizational health indicators. - Familiarity with AI-assisted insights and consumer-driven insights that are share-worthy (think Spotify Wrapped, but for Mural). - Background in customer success, enablement, or admin-focused tooling.
Additional details
- ABOUT THE TEAM At Mural, we’re reimagining how teams think and create together.
- We partner deeply with engineering, product, and research to invent the next generation of collaborative work combining craft, systems thinking, and bold exploration.
- YOUR MISSION As a Senior Product Designer focused on Customer Insights, you’ll design experiences that help admins, buyers, and managers understand the value of collaboration in Mural.
- You’ll translate complex behavioral data into clear, trustworthy, and motivating stories that show return on investment, collaboration health, and productivity trends.
- This role centers on sense-making, leveraging data to showcase the transformational value of tight collaboration.
- You’ll design dashboards, reports, visualizations, and export flows that help strategic users answer real questions: What is working, what is not, and what should we do next? You’ll also create fun, share-worthy moments of reflection and delight, turning data into insight in ways that feel engaging and human, not abstract or clinical.
- You’ll be successful if you enjoy working in ambiguity, collaborating deeply with data partners, and designing tools that support both decision-making and action.
- Experience designing dashboards, trends, comparisons, and longitudinal views that support decision-making. - Comfort working with ambiguous problem statements and shaping them into clear and actionable insights. -
- WHY YOU’LL LOVE MURAL You’ll help shape how millions of people discover value in Mural, understand what the product can do for them, and make confident choices about their journey.