other
Posted May 5Lead, Account Management
at Why Hiring
Remote
Responsibilities
- Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores
- Manage the achievement of key performance indicators for the team’s portfolio-identified accounts
- Perform regular team member coaching and identify the team’s training opportunities
- Build trusting relationships with client operational leadership
- Identify product & process gaps by conducting business impact assessments and proactively managing client expectations
- Support the team in managing client escalations and service recovery
- Monitor and assist with the management of team member capacity and bandwidth, new business assignments, and client reassignments
Requirements
- Maintain a comprehensive understanding of business challenges faced by customers
- Bachelor's degree or equivalent work experience required
- experience in client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
- Ability to work independently as well as part of an extended, cross-functional team
- Ability to take initiative with little to no direction
Experience
- 1 -2 years of of people management
Benefits
- We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
- 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required 5+ years of