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Posted Apr 29Technical Account Manager, Spanish & Portuguese Speaking (São Paulo, Brazil)
at Figma
BrazilOn-site
Responsibilities
- Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
- Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
- Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
- Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
- Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value We'd love to hear from you if you have: 5+ years of
Requirements
- Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
- experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
- A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks •
- Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
- Superb communication skills and the ability to confidently engage both technical and non-technical audiences
- This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required While not required, it’s an added plus if you also have:
- Familiarity using Figma or other design and developer collaboration tools
- Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards