customer support
Added Apr 30Support Analyst
London, United KingdomOn-site
Responsibilities
- Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs •
- Coordinate with Canoe’s Data Operations Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data •
- Conduct client trainings focused on foundational functionality and best practices
Requirements
- Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows •
- Experience (including internships) with Client Support tooling & reporting, such as Salesforce CRM, Helpjuice, Jira, Confluence •
- Knowledge of alternative investments • Prior
- Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.
Benefits
- SALARY : £40,000 - £55,000 base salary + bonus The Role:
- A stipend for benefits, including medical, dental, & vision benefits • Flexible PTO •
- Pension contribution •
- Flexible work from home policy • Home office stipend •
- Education assistance • Parental Leave Our Values: •
Contact
- WEBSITE : https://canoeintelligence.com/
Additional details
- As a Support Analyst, you’ll be working alongside the Support team to manage client inquiries and act as a point of contact for client requests.
- In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team. What You’ll Do: •