other
Posted 1 weeks agoManager, Account Management
at Why Hiring
Lehi, United StatesRemote
Responsibilities
- Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy
- Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores
- Manage the achievement of key performance indicators for team’s portfolio identified accounts
- Perform regular team member coaching and identify team’s training opportunities
- Manage portfolio of accounts toward optimal coverage targets by planning appropriate team capacity
- Build trusting relationships with client operational leadership
- Identify product gaps by conducting business impact assessments and proactively manage client expectations
- Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is established
Requirements
- Maintain a comprehensive understanding of business challenges faced by customers
- Bachelor degree or equivalent work experience required
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue •
- Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
- Ability to work independently as well as part of an extended, cross-functional team
- Ability to take initiative with little to no direction
Experience
- 5+ years in Customer Success/ Account Management leadership roles required
Benefits
- We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.