operations
Posted 1 weeks agoStrategy and Operations Lead
at Prodigaltech
Bengaluru, IndiaOn-site
Responsibilities
- Own end-to-end engagement strategy, defining strategies to drive improvements in collections & recoveries, self-serve usage, and consumer experience
- Design structured experimentation frameworks by crafting hypotheses, choosing success metrics, and analyzing results to continuously refine strategy and inform scalable best practices
- Ensure strategies are implemented and working as expected
- Monitor performance dashboards, resolve workflow issues, and ensure campaigns are live, accurate, and compliant
- Develop KPI frameworks to track performance, translating data into actionable insights to drive measurable impact
- Improve underlying processes and systems to increase transparency, attribution accuracy, and speed of iteration, partnering with product and engineering on roadmap priorities Requirements :
Requirements
- At Prodigal, we are building AI Agents for loan servicing and collections.
- Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for consumer finance.
- With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions.
- Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build Agentic AI applications that will revolutionize the future of consumer finance.
- We partner with lenders (Banks, NBFCs & BNPLs etc.) and debt collection agencies to transform how they engage consumers using data-driven insights and AI-powered workflows.
- Bachelor's degree in Engineering, Mathematics or a related field (preferably from Tier 1 college) with minimum 1 year of
- experience in consulting (Tier 1 or Tier 2)
- Familiarity with SQL, Python, or other data analysis and scripting tools is a plus
- Bachelor's degree in Engineering, Mathematics or a related field Other Job Benefits: Job benefits :
- Our team members have been part of BCG, Deloitte, EY, Blackstone, Meta, Amazon and are IIT, IIM, BITS alumnus.
Benefits
- Health insurance - Health always comes first. The health of your family is as important to us, as it is to you. We offer insurance coverage for both you and your family.
- Generous leave policy - Take all the time you need to recharge your batteries - no cap on vacation allowance here. Because a rested, relaxed, and refreshed mind is a happy and effective mind.
- Meet Sangram - (Cofounder and CTO) and hear his vision for Prodigal below (01:38)
Contact
- Our Story - https://www.prodigaltech.com/our-story
- What shapes our thinking - https://link.prodigaltech.com/our-thesis
- Our website - https://www.prodigaltech.com/
Additional details
- Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades.
- We are backed by Y Combinator, Accel and Menlo Ventures.
- Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence.
- At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all. About The Team:
- You’ll join Prodigal’s Strategy & Operations team, the consulting and services arm of the company.
- The team sits at the intersection of product, data science, and client operations: designing strategy, building execution pipelines, and running experiments that deliver measurable lifts in recoveries and channel performance.. Role Overview:
- As a Strategy & Operations Lead, you will own end-to-end consumer engagement and collections strategy for a portfolio of 3-4 clients.
- This is a hands-on role where you’ll move from problem identification to strategy design to execution, directly operating workflows across various engagement channels.
- You will work directly with senior client leaders, including CXOs, owning both strategic outcomes and the relationship. In a span of 6-12 months from joining, you'll have the opportunity to hire and lead analysts to amplify your experience and drive more impact. Responsibilities : Strategy:
- Act as a strategic advisor and industry expert to the CXOs of the customers you manage. They will rely on you for advice on what’s best for their business