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↳ [Support] Support a few dedicated customers through email, tickets, and operational requests ↳ [Support] Troubleshoot basic issues and coordinate with internal teams for resolution
↳ Establish and maintain crucial institutional knowledge by developing support playbooks, known issue logs, and… ↳ Manage and mentor a support resource, providing regular work reviews, focused skill development, and strategic scaling…
↳ Own end-to-end engagement strategy, defining strategies to drive improvements in collections & recoveries, self-serve… ↳ Design structured experimentation frameworks by crafting hypotheses, choosing success metrics, and analyzing results to…
↳ Own end-to-end engagement strategy, defining strategies to drive improvements in collections & recoveries, self-serve… ↳ Design structured experimentation frameworks by crafting hypotheses, choosing success metrics, and analyzing results to…
↳ Design and build the distributed systems infrastructure that powers PIE, processing millions of consumer interactions… ↳ Build robust data unification pipelines that reconcile and synthesize information across heterogeneous systems (CRMs,…
↳ Build and maintain a robust sales pipeline by prospecting, qualifying leads, and managing opportunities through the… ↳ Establish and nurture strong relationships with potential and existing customers to understand their needs and align…
↳ Design and develop Machine learning products and services leveraging AI (LLMs, Agentic AI, classical ML, the modern NLP… ↳ Architect and implement data pipelines for ML model training. Lead scalable software systems development to deploy ML…
↳ Own the ML function end-to-end — vision, roadmap, team, delivery, and measurable business impact across classical ML,… ↳ Build and lead a high-performing ML organization — hire, mentor, and develop ML engineers, applied scientists, and tech…
↳ Lead high-priority AI projects end-to-end — voice AI, LLM reasoning, evaluation frameworks, and agentic systems — from… ↳ Join customer conversations and escalations; collaborate with Sales, Marketing, and Customer Success on technical…
↳ Cloud Cost Management: Drive overall cloud cost optimisation efforts, including identifying opportunities for… ↳ CI/CD & Deployments: Architect and maintain automated pipelines with integrated security guardrails, including SAST,…
↳ Map their full tech stack: telephony dialer, payment processors, portals, CRMs, and the APIs connecting them ↳ Design call flow diagrams and interaction maps that translate customer workflows into precise agent behaviours
↳ Build and deploy LLM-powered AI agents (including voice agents) in production, designed for real-world use cases ↳ Own the end-to-end lifecycle of AI systems — from problem scoping and design to deployment, monitoring, and continuous…
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