operations
Posted Mar 16Security Operations Manager
at Apollo.io
CanadaRemote
Responsibilities
- Own and continuously improve end-to-end Security Operations processes, including detection, investigation, escalation, response, and post-incident activities.
- Lead and participate in complex security investigations spanning cloud infrastructure, SaaS platforms, corporate systems, user behavior, and abuse scenarios.
- Ensure high-quality post-incident reviews with clear root cause analysis, actionable remediation, and accountability for follow-through. Detection, SIEM & Automation Strategy
- Define and evolve SIEM strategy, including log source onboarding, detection use cases, alert tuning, data quality standards, and coverage validation.
- Oversee creation and maintenance of detection logic, correlation rules, investigation playbooks, and response workflows.
- Drive automation and orchestration initiatives to reduce manual effort and accelerate triage and response.
- Champion the use of AI-assisted tools and techniques to expedite investigation, enrichment, decision-making, and response. People Leadership, Culture & Growth
- Build, lead, and retain a high-performing Security Operations team in a fully remote, distributed environment.
- Foster a culture of trust, psychological safety, operational excellence, and continuous learning.
- Establish and maintain clear career growth paths, helping engineers develop technical depth, operational ownership, and leadership capabilities.
- Support onboarding, mentorship, documentation, and knowledge-sharing practices to strengthen team resilience and reduce single points of failure. Cross-Functional Collaboration
- Collaborate deeply with Fraud teams on abuse, account compromise, automation misuse, and anomalous behavior investigations.
- Define, track, and improve operational security metrics such as detection quality, investigation effectiveness, response outcomes, and incident trends.
Requirements
- Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.
- The Security Operations Manager is a hands-on leader responsible for ensuring Apollo’s ability to detect, investigate, respond to, and recover from security incidents effectively and at scale.
- Contribute to the long-term Security Operations strategy for a cloud-native, SaaS-first platform , with GCP as the primary cloud environment. Required Skills & Experience
- experience in Security Operations or Incident Response.
- experience with SIEM platforms (experience with Panther is highly valued), detection engineering, log analysis, and security investigations. •
- Experience with cloud-native platforms ( GCP preferred; AWS and Azure also relevant) and SaaS applications.
- Proficiency in Python for automation, analysis, and tooling; familiarity with Ruby is a plus.
- Experience using AI or ML-assisted security tooling for detection, investigation, or response.
- Familiarity with vulnerability management programs, SLAs, and remediation workflows.
- Relevant certifications such as CISSP, GCIA, GCIH, GCED, or Google Professional Cloud Security Engineer / AWS Security Specialty . We are AI Native
- Apollo.io is an AI-native company built on a culture of continuous improvement.
- If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Experience
- (We expect strong candidates to meet most of these requirements; seniority may be calibrated based on demonstrated scope and impact.) 5+ years of
- Last 2+ years of people management experience, including hiring, coaching, and performance management, ideally in a remote-first environment. Strong hands-on
Benefits
- Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion.
Additional details
- Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.
- By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Role Overview
- This role blends strong people leadership, cross-functional collaboration, and deep technical expertise in modern security operations.
- The Manager is expected to lead by example, remain technically engaged, and actively contribute to investigations and high-severity incidents.
- This role operates in a fully remote environment and requires excellent asynchronous communication and collaboration skills. Key
- Responsibilities Operational Leadership & Incident Response
- Act as senior incident leader for high-severity incidents, ensuring timely containment, calm and structured decision-making, and clear stakeholder communication.
- Provide clear expectations, regular feedback, and coaching aligned with individual strengths and career aspirations.
- Partner closely with Engineering, IT, Fraud, Legal, People, Support, and Product teams during investigations, incidents, and improvement initiatives.
- Communicate security risk, incident impact, and remediation plans clearly to both technical and non-technical stakeholders. Metrics, Reporting & Strategy