Sr. Managed Services Consultant

Japan Tokyo, JapanOn-site

Responsibilities

Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
Maintain platform relevancy according to changes business needs.
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
Ensure that every client derives the most value possible from the Sprinklr platform.
Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.
Create a culture of customer obsession, with trust, teamwork, and accountability.

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Who You Are & What Makes You Qualified: Native in Japanese and Business-level fluency in English essential.
Experience in Enterprise Software deployment management and/or implementation.
Strong technical background with advanced computer skills.
Ability to work independently and as a member of a team. Demonstrate
Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
Fluency in social media platforms and direct
experience in working with or for social media management software is preferred. CCaaS experience highly advantageous.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.

Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.