product
Posted Apr 15Product Manager, Voice
at Sierra
San Francisco, United StatesOn-site
Responsibilities
- Design what “human-quality” voice interaction actually means in practice. - Build reliable real-time systems - Work closely with engineering on streaming architectures, latency budgets, and failure handling.
- Build feedback loops that improve performance over time. - Translate real-world usage into product direction - Work closely with customers deploying voice agents in production.
Requirements
- ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI.
- Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
- Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens.
- Before that, Clay led the product and design teams for Google Workspace.
- ABOUT THE ROLE We’re looking for a Product Manager for Voice: real-time, human-quality AI conversations.
- Voice is one of the most demanding and important surfaces for AI agents.
- It requires low latency, high reliability, natural turn-taking, and the ability to handle messy, real-world interactions across phone systems and global customers.
- WHAT YOU'LL BRING - 3+ years of product management experience, with meaningful exposure to real-time systems, voice, or AI products -
- Experience working with AI systems - Familiarity with LLMs, speech-to-text, or text-to-speech systems and their limitations in production environments - Track record of 0→1 product development - Comfortable operating in ambiguous spaces and iterating quickly to reach product-market fit OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness.
- We build trust in AI by making it more accessible, safe, and useful.
- BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world.
Benefits
- benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision