“Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation,
Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
Coach and educate customers to improve adoption of Pipe17
Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
Create and improve documentation to help customers and partners help themselves
Document onboarding steps for future reference and to transition to other teams as needed Skills and Experience Skills
Requirements
We also embrace AI as a force multiplier .
We believe great operators don’t compete with AI - they partner with it.
We use AI to move faster, think deeper, and remove friction from our work, while still applying human juådgåment, creativity, and context where it matters most.
Thoughtful use of AI is part of how we scale ourselves and our impact.
It is important to have a deep understanding of the e-commerce business, proficiency in ERPs like Acumatica, technical knowledge in APIs and JavaScript is desirable, and the ability to work with AI and interpret logs.
AI fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast.
You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. About You You’re empathetic.
You can prioritize and have the ability to say no to customers. You're a self- starter, manager, owner (can drive things to results). You have great communication skills (written and verbal)
As a part of a distributed team, you excel with minimal supervision.
experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc. Responsibilities
Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
E-commerce Knowledge
Familiarity with vendors, tech stack, typical use cases, merchant activities, sales channels, fulfillment channels, and information flow between them (orders, shipping requests, fulfillment notices, etc.). ERP Proficiency
Ability to work with APIs for data integration.
Knowledge of JSON and basic programming in JavaScript (ability to read and understand code).
JavaScript Knowledge
Basic to intermediate skills for customization. AI Tools Experience (BONUS)
Familiarity with AI tools is desirable.
Ability to read and interpret system logs for issue diagnosis.
Ability to manage multiple projects and tasks simultaneously in a fast-paced environment.
Pipe17 is the AI-native Enterprise Order Operations Platform for brands and 3PLs.
With 300+ managed connectors, AI-powered workflows, and an industry-first MCP Server for agentic commerce, Pipe17 lets brands go live in weeks, scale into new channels in days, and run post-checkout operations without developer dependency or systems integrators.
Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area.
Benefits
Compensation (US FTE) Competitive salary
Great healthcare + dental + vision coverage Retirement plan
Unlimited vacation policy.
This isn't a vague policy where unlimited vacation means no vacation About Us
Additional details
At Pipe17, our values aren’t just words on a wall. They’re how we operate every day.
We are a high-performance team built around ownership , urgency , curiosity , and a strong bias for action .
We set bold goals, hold ourselves accountable, and move fast to solve customer problems. Every team member owns their decisions and drives outcomes. No one waits for permission.
We operate with urgency , but not recklessly.
We focus on what matters most, take initiative, and course-correct quickly when needed.
We value people who speak up, follow through, and take pride in their work.
We ask questions, challenge assumptions, and stay open to new ideas.
We don’t default to “how it’s always been done.” We explore, test, and learn.
That mindset helps us adapt quickly, solve harder problems, and continuously raise the bar.
We win together, support each other, and celebrate our shared victories.