Deliver crisp, accessible UI copy, terminology systems, and scalable patterns that reduce friction, reinforce clarity, and make Sprinklr’s platform easier to learn, use, and trust.
Partner with Design System teams to unify content patterns for actions, errors, confirmations, states, empty‑states, and system guidance.
Establish naming conventions and taxonomy aligned with platform information architecture.
Create patterns that help users understand what AI is doing, why it’s doing it, and how to intervene .
Design copy that builds trust in AI capabilities: transparency, clarity, guidance, and explainability.
Reduce cognitive load through intentional information hierarchy and user‑aligned mental models.
Identify opportunities for reuse, consolidation, and simplification across the platform.
Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Job Description What does success look like Sprinklr’s multi‑product platform is undergoing rapid unification and accelerated AI innovation.
To support this transformation, we need a senior UX Writer / Content Designer who can simplify complexity, ensure consistent language across products, and create content patterns that help users understand, trust, and adopt AI‑powered workflows.
This role ensures that every customer interaction — from buttons and flows to AI explanations and onboarding — is intuitive, human, and aligned with a unified platform experience.
Simplify enterprise concepts — routing, permissions, case resolution, AI actions, analytics — into digestible, action‑oriented language.
AI + Human Collaboration & Agentic Workflows Shape language frameworks for prompts, agent actions, generative content, and system explanations .
Cross‑functional Collaboration Partner with Design, PM, Engineering, Research, Docs, and Enablement to ensure product clarity and consistency.
AI content patterns (v0): Trust cues, action/explanation models, and prompt frameworks for generative and agentic interactions. Improved
Time‑to‑value ↓: More intuitive workflows with fewer clarifying tooltips, walkthroughs, or docs required .
AI trust ↑: Higher engagement with AI‑driven actions and increased user confidence.
Portfolio demonstrating mastery of UI writing, content design, workflow clarity, and system‑level thinking.
Strong skill in simplifying dense, technical, or multi‑step workflows.
Experience partnering cross‑functionally with Design, PM, and Engineering. Clear understanding of accessibility, localization, and writing for a global audience. Preferred
Experience writing for AI‑powered products, generative content, or intelligent workflows.
Background in enterprise software, CCaaS , insights/analytics, or content systems.
Familiarity with information architecture, taxonomy, or product terminology design.
Experience contributing to or creating design system content patterns. Collaboration Model Senior IC within Product Experience (PX).
Works closely with: Design, Research, Documentation, Product, Engineering, AI/Data Science, PMM, Sales Engineering, Customer Success, and Support.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
What Makes You Qualified? 5+ years in UX writing or content design for complex SaaS or platform products.
Benefits
Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We believe it is important to take time off – it is essential for your mental and physical wellbeing.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
Mission: Create and operationalize Sprinklr’s content architecture across all product suites.
What You’ll Do Content Design & UX Writing Write clear, concise, accessible UI content across complex workflows in Social, Service, Insights, and Marketing.
Apply best‑in‑class UX writing principles: clarity, brevity, consistency, accessibility, and user intent.
Content Systems & Standards Develop cross‑product voice & tone guidelines, terminology frameworks, and reusable content patterns.
Provide narrative clarity for demo flows, onboarding, and internal product understanding.
Contribute content expertise to discovery, prototyping, validation, and usability testing.
Experience Clarity Collaborate on navigation labels, object names, workflows, and taxonomy.
Governance & Reusability Ensure consistent content patterns across 50+ pods by establishing scalable processes for review, alignment, and documentation.
Expected Outcomes Unified content standards (v0): Voice, tone, terminology, and content patterns adopted across the platform.