other
Posted YesterdayLead Solutions Consultant
at Sprinklr
United Kingdom London, United KingdomOn-site
Responsibilities
- Lead and document discovery sessions to understand the client's business objectives and desired outcomes Present a vision of the solution, meeting the client's
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- As a Lead Solutions Consultant you will know Sprinklr’s offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and
- requirements that will drive adoption and growth Lead client workshops which may include whiteboarding, Q&A sessions, and trials Subject Matter Expertise (SME) in Customer
- Experience Management Keep current on industry trends and competition Continuously leverage internal learning and competitive intelligence Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr’s target market Develop a repertoire of client stories to convey the value of Sprinklr’s solution to the customer, enabling champions to tell stories on our behalf Sharpen the saw on pre-sales skills, as well as participating and attending trade events.
- Experience in a presales role at a SaaS company managing large enterprise customers
- Experience in marketing, advertising, customer care, business intelligence or commerce spaces Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- Experience: 5+ years of relevant CX strategy and technical consulting experience
Benefits
- Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description Sprinklr is looking for a pre-sales Lead Solutions Consultant who will partner with Sales and Customer Success on our Large Enterprise prospects & global strategic clients.
- Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers.
- It will be imperative to partner with sales and customer success to be proactive in uncovering a customer’s current and future states in order to roadmap an end-to-end solution.
- Internal and external stakeholders will view you as a strategic advisor.
- You will be a clear communicator who can command a room from C-suite down to practitioner.
- You should be as comfortable in front of a screen as you are with a whiteboard.
- Who You Are And What Makes You Qualified: Solution Consultants will partner with sales to attain their revenue goals by owning the technical win’ as key member of the account team through: Designing compelling solutions to address a customer’s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes.
- Collaboration and Administration Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution Prioritize participation in meetings with the account team and SC team Ensure general administration across our systems of record are timely and accurate Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution Document observations from prospects and customers to influence future product capabilities Creates re-usable Relevant
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.