Senior Director, Customer Success

at Webflow

Remote

excel

Responsibilities

Improve customer retention and adoption outcomes.
Build stronger customer feedback loops that influence product strategy. About the role: •
Own key success metrics for our Enterprise business including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), product adoption, and customer health.
Strengthen our customer health frameworks, forecasting processes, and success metrics.
Deliver regular business and operational reviews to Webflow Executive Leadership.
Have a track record of leading through leaders, developing high-performing managers, and scaling teams through periods of growth and change.
Build lasting customer trust. We build trust by taking action that puts customer trust first.

Requirements

As the pioneer of the Agentic Web Marketing Platform, we're redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform.
With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support.
Operationalize AI forward workflows and customer programs so CSMs can focus their time on customers.
experience in Customer Success, Account Management, Professional Services, or related post-sale leadership roles.
Excel at building trusted relationships with executive stakeholders and can confidently engage with leaders across marketing, digital, technology, and operations functions.
Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact. Our Core Behaviors:
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws.

Experience

Benefits

The cash compensation for this role is tailored to align with the cost of labor in different geographic markets.

We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.

Zone A: $272,000 - $340,000

Zone B: $256,000 - $320,000

Zone C: $240,000 - $300,000

For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role.

This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills.

Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.

Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.

Support for every stage of family life . 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents.

Plus inclusive care for family planning, menopause, and midlife transitions.

Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.

Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.

Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.

Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical

Senior Director, Customer Success

Responsibilities

Requirements

Experience

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