Senior Director, Customer Success
- excel
↳ Improve customer retention and adoption outcomes. ↳ Build stronger customer feedback loops that influence product strategy. About the role: •
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↳ Improve customer retention and adoption outcomes. ↳ Build stronger customer feedback loops that influence product strategy. About the role: •
↳ Lead the the entire lifecycle for new strategic partnerships - from strategy, sourcing, contract negotiation,… ↳ Identify and evaluate new opportunities for product integrations between Webflow and market leading technologies.
↳ Design, build, and maintain multi-system automation workflows that power data enrichment, automated outreach and… ↳ Build and maintain predictive scoring models for accounts and people, combining product signals, firmographic data,…
↳ Own day-to-day administration of our Salesforce org, including user management, permissions, profiles, roles, and… ↳ Build and maintain declarative automation (Flows, validation rules, approval processes, dynamic forms)
↳ Recruit, develop and retain top Solutions Engineering talent while fostering a culture of inclusion, accountability and… ↳ Define & clarify priority objectives for the team that ensure success of the EMEA region as well as the broader SE…
↳ Lead a high-performing team of Solution Engineers that support sales in Webflow’s growing NAMER region. ↳ Define & clarify priority objectives for the team that ensure success of the designated segment(s) as well as the…
↳ Create and drive outbound opportunities through strategic account planning, compelling points of view (POVs), and… ↳ Generate momentum in the partner ecosystem in EMEA which is crucial to successful pre-sales and post-sales experiences…
↳ Define and drive Webflow’s end-to-end deployment strategy, from CI pipelines to production rollout. ↳ Own and evolve our GitOps-based deployment platform (e.g., ArgoCD, Argo Rollouts), ensuring scalability, reliability,…
↳ Own the day-to-day administration, governance, and user support for Webflow's enterprise AI tool stack, including… ↳ Build and maintain frameworks, skills, and reusable patterns that scale AI adoption beyond one-off wins, so every team…
↳ Lead a full-stack team focused on building and scaling Webflow’s analytics product offerings. ↳ Drive roadmap planning and execution for the team, shaping key features and guiding technical investments.
↳ Own and evolve Webflow's observability stack, including OpenTelemetry, and Datadog, to provide reliable, actionable… ↳ Build and maintain AI-powered agents and automation that help engineers surface insights faster, reduce alert fatigue,…
↳ Build Agents and Automations for EPDI Operations: Design, build, and ship AI-powered agents and workflows that automate… ↳ Own the Internal Skills and Agent Library: Build and maintain a curated library of reusable AI skills and agents that…
↳ Build strong relationships with Product, Engineering, Security, GTM, and executive stakeholders by translating complex… ↳ Build lasting customer trust. We build trust by taking action that puts customer trust first.
↳ Own and evolve the cloud substrate that Webflow's product and engineering teams depend on, including our compute layer,… ↳ Design and maintain the networking fabric that connects Webflow's services, ensuring reliability, security, and…
↳ Architect and evolve high-throughput distributed systems and APIs that ingest, process, and serve large volumes of… ↳ Lead foundational platform investments and the data infrastructure that supports them, that unlock new product…
↳ Drive implementation and maintenance of Webflow’s build system, ensuring scalability, reliability, and performance. ↳ Oversee the configuration and management of multiple development environments, providing guidance to ensure consistency…
↳ Lead and actively support a team of Solutions Architects , driving Webflow adoption through hands-on coaching, deal… ↳ Coach ICs in real time —joining customer calls, refining solutions, and helping them navigate technical discovery,…
↳ Lead multiple complex, cross-functional programs within Developer Productivity (e.g., dev tooling, CI/CD improvements,… ↳ Lead and manage enablement and rollout of Productivity tools and improvements.
↳ Design, build, and maintain backend systems and APIs using Python and related technologies. ↳ Build scalable and performant backend services that support growing data volumes and evolving product needs.
↳ Lead and manage a diverse, remote-first, agile team supporting iterative and incremental shipping. ↳ Steer the team's technical direction through hands-on contributions and conducting rigorous technical due diligence on…
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