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Posted 2 weeks agoSenior Technical Account Manager (UK)
at Mattermost
United KingdomHybrid
Responsibilities
- Lead onboarding, deployment, and optimization of Mattermost for strategic enterprise customers.
- Design and validate scalable architectures for cloud, hybrid, and on-premise deployments .
- Guide customers on integrating Mattermost with identity providers ( SSO, SAML, OAuth, LDAP ), CI/CD pipelines, and monitoring tools.
- Support adoption across distributed teams by ensuring high reliability, security, and performance .
- Capture customer insights and feedback to influence product roadmap and feature development.
- Develop documentation, deployment templates, and automation assets to support customer success at scale. Communication & Stakeholder Management
- Build trusted relationships with stakeholders across UK
- Conduct technical workshops, architecture reviews, and implementation planning sessions.
- Maintain documentation of deployment architectures, customer requirements, and feedback. Required
Requirements
- Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.
- This role requires strong technical expertise in infrastructure, cybersecurity, and DevSecOps , combined with the ability to build trusted relationships with customers across multiple regions and languages.
- experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or a similar technical customer-facing role.
- Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure . •
- Experience with scripting or development ( Python, Go, Bash, Node.js, or similar ).
- Familiarity with DevOps and CI/CD tools (GitHub/GitLab, Jenkins, Terraform, Jira).
- Strong understanding of cybersecurity best practices and secure system design .
- Proven ability to manage enterprise technical relationships and complex implementations.
- Fluent English (written and spoken) required.
- Experience supporting public sector, defense, or regulated industries .
- Familiarity with compliance frameworks such as ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance . •
- Experience supporting air-gapped or highly secure deployments .
- Experience with mobile device management platforms (Intune, MobileIron, Workspace ONE). •
- Experience working in a startup or high-growth SaaS environment .
Experience
- Qualifications 5+ years
Benefits
- The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
Contact
- To learn more, visit www.mattermost.com
Additional details
- Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S.
- Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control.
- Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ.
- Mattermost is seeking a Senior Technical Account Manager (TAM) is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom.
- The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost. Key
- Responsibilities Customer Success & Technical Delivery
- Provide proactive technical guidance to prevent issues and optimize system architecture. Technical Leadership & Advocacy
- Serve as the primary technical advisor for assigned customer accounts.
- Work closely with Product, Engineering, and Support teams to resolve technical challenges.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.