engineering
Posted Mar 3Senior Customer Support Engineer
at Vercel
AustraliaRemote
Responsibilities
- Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
- Develop and improve internal tools and scripts that increase team efficiency.
- Improve existing documentation and create new runbooks, guides, and internal processes.
Requirements
- As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.
- experience who can specialize in multiple core domains (AI Enablement, CDN) while partnering across teams to drive great outcomes.
- Specialize in a few product areas (CDN, AI enablement) and act as a domain owner within the team.
- experience using Vercel as a platform.
- experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others.
- experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
- Subject Matter Expertise in one or more of the following areas: CDN
- Domains, DNS, and SSL/TLS lifecycle management
- Cloud/edge networking fundamentals and routing rules/redirects
- Performance tuning, logs/analytics, and WAF/DDoS understanding AI enablement
- Vercel AI Gateway, MCP (Model Context Protocol), and Vercel Agent
- Have frontend development experience (e.g., React/Next.js).
Benefits
- Sandbox related configuration and error troubleshooting Bonus If You:
Additional details
- Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
- Our mission is to enable the world to ship the best products.