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Posted 4 days agoTechnical Platform Architect - CCaaS
at Sprinklr
Italy Milan, ItalyOn-site
Responsibilities
- Evaluate implementation strategies and customise estimates for TPA-assigned accounts.
- Initiate and own the design of artifacts, Security compliance documentation etc. to build an adequate operational foundation.
- Align technical architecture with business goals and act as a trusted advisor to customers.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Job Description Fluency in The Sprinklr TPA plays a key role in crafting and executing robust implementations for enterprise-grade customers, utilising Sprinklr's suite of products and services.
- The TPA serves as the technical lead driving the design, deployment, and optimisation of scalable Sprinklr platform solutions including but not limited to Contact Centre as a Service (CCaaS).
- experience in architect and consulting roles, focusing on complex CCaaS/digital transformation. Sprinklr Platform and solutioning
- experience gained through implementations/intergrations using Sprinklr products and solutions.
- Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience, gained ideally through working with Fortune 500.
- Experience in telephony, network, database, core data design, Security, integrations.
- Experience working with functional business leaders to identify business objectives and develop outcome focused roadmaps and requirements.
- Expert level understanding of Call Centre technology stack, communication platforms (CPaaS), Call Centre platforms (CCaaS), workflow platforms and customer
- Proficiency with data exchanges and REST/SOAP APIs and Webhooks.
- Familiarity with platform authentication patterns (SAML, SSO, OAuth).
- High-level knowledge of relational databases and MongoDB Strong team player showing keen interest in taking on new challenges.
- Full understanding of software development lifecycle best practices.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- The TPA is engaged early in our projects, working closely with the Customers, Engagement Managers, Solution Consultants, Implementation and Product teams.
- From supporting pre-sales scoping to solution delivery, TPA ensures that the solution architecture meets the customer's goals and provides support and inputs for creating scope of work. Your
- Responsibilities Solution design and implementation: Support the sales process by reviewing solution design.
- Provide consultation to stakeholders with appropriate design & solution approaches, managing technical implementation decisions, defining solutions, and identifying critical risks throughout the engagement lifecycle.
- Work with solution consultants and engagement managers to ensure solution designs meet customer needs.
- Enterprise architecture: Analyse business and technical
- requirements to offer a comprehensive architecture, including low-level designs (LLDs) and an architectural blueprint for digital transformation.
- This framework will be essential and should be easy for consumption by the implementation team.
- Work closely with the stakeholders to map out solution builds.