Level 1 Help Desk Technician

Responsibilities

• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Document tickets, troubleshooting steps, and resolutions accurately
• Support remote employees using remote access and support tools
• Maintain awareness of HIPAA and security best practices when handling systems and user data
• Deliver excellent customer service and maintain professionalism during high-pressure situations

Requirements

• Who we’re looking for: Smart, talented, tech-savvy, experienced, go-getter types. You’ll do well if: you like a fast-paced environment,
• The ideal candidate has prior IT support experience, strong communication skills, and the ability to troubleshoot common technical issues efficiently while maintaining professionalism and a service-oriented mindset. Key Responsibilities
• Experience supporting Microsoft 365 environments
• Familiarity with Windows and macOS troubleshooting
• Basic understanding of networking concepts, VPNs, printers, and endpoint devices
• Ability to prioritize tasks and manage multiple requests simultaneously •
• Experience with ticketing systems and remote support tools preferred Preferred
• Experience in healthcare or medical billing environments
• Familiarity with HIPAA-compliant environments
• Exposure to tools such as Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms
• CompTIA A+, Network+, or equivalent certifications preferred
• This is a beta feature to avoid spam applicants.

Experience

• 1–3 years of prior IT help desk or technical support experience •

Additional details