engineering
Added 4 hours agoLead VOIP Engineer
at Sprinklr
India Haryana Gurgaon, IndiaOn-site
Responsibilities
- Build and optimize SIP call routing logic, RTP media relays , failover mechanisms, and NAT traversal.
- Develop and manage configurations for scalability, codec negotiation, SIP trunk registration .
- Implement and test features like call recording, IVR, voicemail, DTMF detection.
- Monitor live traffic and participate in 24x7 on-call rotation for critical escalations.
- Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs.
- Document design decisions, configurations, and troubleshooting runbooks.
- Create a culture of customer obsession, with trust, teamwork and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- You’ll work on the core telephony stack involving signaling, media processing, NAT traversal, and RTP relaying.
- Seniority Level: Lead Individual Contributor What You’ll Do: Implement core voice capabilities using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine.
- experience building and operating VoIP systems or CPaaS platforms .
- Solid expertise with SIP signaling, RTP, and media relay techniques .
- Strong hands-on with FreeSWITCH, Kamailio/OpenSIPs, RTPEngine . Hands-on
- experience with Session Border Controller (SBC), Media Servers and WebRTC .
- Experience in managing telephony infrastructure for uptime, latency, and call quality optimization.
- Strong systems programming and debugging skills in C/C++ .
- Good scripting/debugging skills ( Bash, Python, or Lua for FreeSWITCH modules ).
- Proficiency with diagnostic tools ( Wireshark, tcpdump etc ).
- Experience working with geographically distributed infrastructure or HA deployments.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.