Senior Product Manager

India Haryana Gurgaon, IndiaOn-site

Responsibilities

Create simple positioning that Sales and Solutions Consulting can repeat.
Build battlecards, demo flows, and objection handling content in partnership with Enablement.
Identify the biggest setup and adoption blockers through Support, Services, and SC feedback.
Drive product changes, defaults, and workflows that reduce time-to- first-value.
Define and track adoption metrics (activation, setup success, time-to-first-campaign, usage expansion).
Run a lightweight operating cadence with GTM teams (AEs, SCs, CS, Enablement).
Align dependencies across teams (Outbound, Voice platform, AI, Services) to deliver outcomes.
Drive lighthouse customer success stories with measurable impact.
Create a culture of customer obsession, with trust, teamwork, and accountability.

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
GTM teams have a predictable feedback loop and shared view of priorities. Must-have
experience in B2B SaaS ( CCaaS, CRM, workflow, or similar). Proven
experience working with GTM teams (Sales, SC, CS, Enablement) and improving adoption.
Ability to lead cross-functional programs without formal authority.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.

Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We believe it is important to take time off – it is essential for your mental and physical wellbeing.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.

Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
Job Description Define the Outbound story by persona and use case (sales, renewals, collections, reminders).
Package proof points and learnings into reusable artifacts.
Top adoption blockers are identified and a plan is underway to remove them.
Two lighthouse accounts or internal pilots show measurable progress in adoption metrics.
Can produce crisp one-pagers and executive updates.
Strong product judgment on tradeoffs, sequencing, and what not to do.
We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.