other
Posted 3 weeks agoBilling Advocate
at Apollo.io
Manila, PhilippinesHybrid
Responsibilities
- Handle billing inquiries, refund requests, cancellation requests, invoice discrepancies, and payment-related questions via email, chat, and phone — ensuring timely, accurate, and policy-compliant responses.
- Investigate and resolve billing discrepancies, working with Finance and Sales teams when cross-functional input is required.
- Maintain detailed, audit-ready records of billing interactions, decisions, and resolutions in Apollo's CRM.
- Identify and flag recurring billing issues, customer friction points, and process gaps to the Team Lead.
Requirements
- Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.
- The Billing Advocate position is open to residents of the Metro Manila Area, The Philippines, and requires full English fluency.
- Your attention to detail, billing system proficiency, and commitment to customer satisfaction will be critical to maintaining trust and accuracy in Apollo's financial operations.
- Adopt and use approved AI tools, macros, and templates to improve the speed and consistency of case handling. Required
- experience in billing support, accounts receivable, customer support, or financial operations, preferably in SaaS or B2B software.
- Familiarity with subscription billing models, invoicing, payment processing, and refund handling. •
- Experience working in CRM and billing tools such as Salesforce, Stripe, Intercom, or comparable systems.
- Ability to interpret basic contract terms and apply billing logic consistently.
- Strong Excel or Google Sheets skills for data validation and basic reporting.
- Full English fluency required. Preferred
- experience with Stripe, Spotdraft, Salesforce, or Intercom.
- Basic understanding of SaaS provisioning, user access management, or subscription lifecycle workflows.
- Familiarity with tax compliance basics (VAT, sales tax) or global billing operations.
- We are AI Native
- Apollo.io is an AI-native company built on a culture of continuous improvement.