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Posted Mar 3Key Account Manager - Strategic Accounts
at Mentimeter
Stockholm, SwedenOn-site
Responsibilities
- Own a focused portfolio of 5 to 10 strategic enterprise accounts with full commercial responsibility for retention and expansion
- Develop and execute comprehensive account plans for every account, including clear stakeholder mapping of economic buyers, decision makers, and champions
- Proactively lead renewal strategy well in advance of contract timelines, ensuring structured risk mitigation and forecast accuracy
- Identify, qualify, and drive expansion opportunities across regions, business units, and use cases
- Lead complex commercial negotiations, including pricing discussions and multi-year agreements
- Build and maintain strong, multi-threaded relationships with senior stakeholders, including C-level and budget owners
- Conduct structured business reviews to align on value, strategic priorities, and long-term partnership roadmap
- Segment and prioritize accounts based on growth potential and risk, managing the portfolio proactively rather than reactively
- Act as the commercial lead internally, collaborating with Senior Customer Success Managers and other cross-functional stakeholders to align adoption, value realization, and growth strategy
- Maintain disciplined pipeline management, CRM hygiene, and forecasting practices
Requirements
- experience in Enterprise SaaS sales or strategic account management
- Demonstrated success in driving both retention and expansion
- Experience leading complex commercial negotiations and multi-year agreements
- Structured approach to account planning and portfolio management
- Professional toolstack (Intercom, Mixpanel, Google Analytics, Salesforce, SalesLoft, PlanHat, Looker, Hex)
- AI and Hiring at Mentimeter
- At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring.
- We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient.
- AI does not screen or decide on candidates.
- Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.