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Posted 5 days agoPatient Engagement Specialist
at Ophelia
United StatesOn-site
Responsibilities
- Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients needing assistance
- Prioritize effectively across multiple channels: switching between SMS, EMR, phone, meetings, and Slack to deliver patient-centered care
Requirements
- experience that supports Ophelia's ability to grow and achieve our mission. As a Patient Engagement Specialist , you are the Care Coordination team's first point of contact for patients.
- experience maintaining patient records and accuracy in responses
- Experience working in a high-volume communication environment, ideally within a ticketing system or similar tool
- An aptitude for resilience and adaptability to change that is frequent in a start-up environment
Benefits
- The support provided will align with our Ophelia Care Model and CC Service Offering, intended to keep patients in care and improve patient outcomes. In this role, you will follow defined processes and protocols that ensure our patients receive consistent, high-quality care.
- Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
- Work From Home Stipend
- 401k Contribution Platform
- benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others! #LI-Remote
- Ophelia Compensation Overview
- We set compensation based on the level and skills required for the role.
- We value pay transparency and equity, and are committed to fair pay.
- In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills.
- Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually.