Own and drive top deals in and out of quarter for the Americas business, emphasizing the transformative power of unified customer
Lead SC enablement and onboarding functions ensuring SC
Collaborate with cross-functional teams on product-market fit, pricing, packaging, GTM sales plays, M&As, etc. Business Leadership: Lead and motivate sales teams to achieve and exceed revenue targets, with a focus on design the proper solutions for our customers with Sprinklr’s CXM platform.
Develop and articulate a cohesive Go-to-Market (GTM) strategy partnering with respective divisional vice presidents.
Create content and participate in industry events to establish thought leadership in the CXM space, with a focus on the synergies between customer architecture and Sprinklr's platform Provide technical leadership to engineering and development teams.
Foster a culture of innovation, quality, and continuous improvement.
Oversee the design and architecture of complex software systems.
Incorporate human-centric design principles and facilitate design thinking workshops to create intuitive solutions.
Align architectural strategy with business goals and technological advancements.
Guide the team in setting and achieving goals.
Ensure the team is trained on industry-specific use cases and product updates. Desired Skills and
Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Additionally, you will interlock with product teams as a SC GTM leader, ensuring alignment between product development and market needs.
Responsibilities: Business and Technical Leadership in Solution Consulting: Provide thought leadership on emerging trends in AI, conversational interfaces, and agentic systems within the CXM landscape and how they align with Sprinklr's capabilities Lead technical and business discussions with customers and account teams to understand business
requirements and propose innovative solutions that leverage the full potential of Sprinklr's Unified-CXM platform.
experience management Recruit and retain top talent in Data/AI, Marketing, Advertising, and Social backgrounds Train and support the SC team in delivering consultative value propositions, designing and building end-end solutions for customers Initiate and lead projects to develop team capabilities and improve organizational structure and offerings.
Product Interlock and Innovation Establish and lead a well-defined product interlock process bringing together GTM, product teams, and Sprinklr platform specialists Facilitate regular meetings between sales, marketing, product teams, and Sprinklr integration experts to align on product improvements and roadmap Gather and synthesize market feedback to inform product development priorities, ensuring seamless integration with Sprinklr's evolving capabilities Identify opportunities to leverage new tools and
experience in a customer-facing role in an enterprise software company.
Strong understanding of enterprise architecture principles and practices. Extensive
experience in complex system design and integration.
In-depth knowledge of enterprise marketing strategies and best practices.
Ability to present and effectively communicate to customers and team members.
Well versed in data architecture, API design and AI LLM Models Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role.
Candidates must have current and unrestricted work authorization in the country where the role is based.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
Experience: 8-10+ years of enterprise-scale
experience in presales or solutions consulting. 8+ years of presales management experience. Proven
Benefits
Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We believe it is important to take time off – it is essential for your mental and physical wellbeing.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
JOB REQ COMPENSATION RANGE $161,000 - $269,000 The base salary range for this role is shown above.
At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
benefits including medical, dental, vision, and prescription drug coverage.
Additional details
Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
Job Description Job Description Sprinklr is looking for a Director of Solutions Consulting.
This role is responsible for leading a team of Solutions Consultants (SCs) in their designated region and subject matter expertise, coaching on opportunities, serving as a solutions sponsor within key accounts, and recruiting and developing team members.
As the Director of Solutions Consulting, you will be the business leader across your region working closely with sales, marketing, post sales, product and finance to accelerate growth and deliver customer value.
You will be the primary contact for your team of Solutions Consultants and directly aligned with your region’s success.
You will manage their training, development, and growth, regularly observing them in the field and providing feedback.
You will guide them in setting and achieving goals and ensure they are trained on industry-specific use cases and product enhancements as the platform evolves.
You will collaborate closely with product managers and engineering to provide feedback from the field, advocate for customer requirements, and influence the product roadmap.
Your role will involve facilitating communication between the SC team and product teams to ensure our solutions meet market demands and deliver exceptional value to customers. Main
experience is of the utmost importance for service delivery.