other
Posted 8 hours agoBusiness Systems Analyst
at Why Hiring
Remote
Responsibilities
- Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues efficiently to keep the Business Systems queue organized.
- Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management) to implement approved ticket requests.
- Oversee and troubleshoot integrations between Salesforce and critical third-party tooling such as Five9, Ironclad, and DocuSign.
- Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs, delays, and releases.
- Build robust Salesforce reports and dashboards to give key business units real-time visibility into their processes.
- Write clear Standard Operating Procedures (SOPs) and technical documentation so that system changes are easily understood and auditable.
Requirements
- This individual is responsible for establishing, scaling, and managing the Jira intake queue for business system enhancements and support tickets coming from Sales, Marketing, Revenue Operations, Account Management, Customer Support, and Product/Engineering.
- The ideal candidate has sharp systems-thinking abilities, SaaS tools experience, strong Salesforce administration skills, and a proven track record of triaging incoming requests, analyzing technical feasibility, defining clear acceptance criteria, and prioritizing work in an active fast-moving and agile environment. What you will do:
- Translate loose user feedback and broad stakeholder pain points into deeply detailed, technical Jira user stories with precise acceptance criteria.
- Bachelor’s degree or equivalent experience
- experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows. •
- Experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad).
- Proven ability to quickly categorize urgent bugs, system enhancements, and general questions while identifying downstream technical impacts.
- Ability to create reports and dashboards to support business decision-making.
- Strong analytical and problem-solving skills, with the ability to gather and translate business
- The ability to push back gracefully on stakeholders, explain complex system limitations in plain English, and bridge the gap between business needs and engineering constraints.
- experience collaborating with cross-functional teams.
Experience
- 4+ years of relevant experience 2+ years of
Benefits
- We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
- benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Discretionary Paid Time Off
- Paid Company Holidays Wellness Benefits
- Paid Parental Leave benefits
- Metro New York City - Connecticut, New Jersey, New York and Pennsylvania Zone A Pay Range $112,200 — $132,000 USD
- Metro Seattle - Washington Zone B Pay Range $102,900 — $121,000 USD
- Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia Zone C Pay Range $93,500 — $110,000 USD Compensation & Benefits
- Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
- Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of
- benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).
Additional details
- SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
- We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
- Integrity: Our purpose guides our actions and gives us confidence in the path ahead.
- With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
- Courage: We face continuous challenges with grit and resilience.
- We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability.
- We boldly challenge the status quo to keep moving forward—always.
- Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team.
- Our shared values bind us together and make us one.
- When one falls, we all fall; when one rises, we all rise. Job Summary: