customer support
Posted 2 hours agoProduct Support Specialist
at Figma
San Francisco, United StatesOn-site
Responsibilities
- Develop expertise of Figma's products and the journey of our customers to accurately diagnose and solve sophisticated inquiries
- Define and improve processes within our Product Support function, ensuring we deliver premium customer experiences at scale
Requirements
- Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- Experience with a design tool such as Figma, Sketch, Adobe •
- Experience with Zendesk At Figma, one of our values is Grow as you go.
- Additionally, if hired you will be required to attend in person onboarding.
Experience
- 2+ years in customer support, preferably in a SaaS environment
Benefits
- If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
- Job level and actual compensation will be decided based on factors including, but not limited to, individual
- For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
- Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales
- Figma’s compensation and
- Hourly Base Pay Range: $37.50 — $65.40 USD