engineering
Posted Aug 14, 2025Developer Success Engineer
at Vercel
United KingdomRemote
Responsibilities
- Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
- Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
- Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
- Identify and unblock opportunities for customer growth and expansion
- Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers
Requirements
- As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.
- DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel.
- These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact.
- experience in frontend development, technical support, solutions engineering, or customer-facing technical role
- Strong knowledge of Next.js, React, and modern web performance best practices
- Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
- Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
- Must have used Vercel or Next.js, or a comparable platform.
- experience in incident management, debugging serverless functions, or optimizing frontend performance
Experience
- Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale About You: 3+ years of