other
Posted Apr 22Senior Implementation Specialist, APAC
at Keeper.app
JapanOn-site
Responsibilities
- Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers.
- Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
- Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
- Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope.
- Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns
- Train and mentor other members of the implementation team Requirements
- Manage interviews and recruitment workflow
- Lodge a complaint with your data protection authority
Requirements
- Keeper is hiring a driven Senior Implementation Specialist to join our B2B APAC support team. Candidates must be able to work from our Tokyo, Japan office for eligibility.
- This includes mastery level understanding of our complex line of technical SaaS products
- Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
- experience in SaaS support and/or implementation
- Strong working knowledge of Salesforce
- Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills •
- Experience with Google docs and MS-office tools •
- Experience in SaaS deployment with security software experience preferred
- Proficiency in leading external client engagements
- Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
- Ability to work independently and as part of a team, across global regions and time zones •
- Experience with project management tools such as Monday.com
- Bachelor’s degree in finance, business administration or a related field to project management or equivalent work experience