engineering
Posted 3 days agoPresales Engineer
at Twilio
United KingdomRemote
Responsibilities
- Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
- Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
Requirements
- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . About the job
- Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
- Twilio is looking for a Presales Engineer with a strong desire to work in a technical pre-sales role. You will need: Required:
- Solid understanding and
- experience of the sales cycle and the role of a pre-sales engineer
- Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
- Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures •
- Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
- Backend (Java, C#, Node.js, Python or PHP) Web (JS, React) •
- Experience with designing and consuming REST APIs Desired: Hands on
- experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
- Familiarity with Mobile development, especially for iOS and Android. Previous
- experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role •
- Experience with automation, cloud-native development and skills with a major cloud platform. •
- Experience with sales methodologies Location This role will be remotely based in the UK or Ireland We prioritise connection and opportunities to build relationships with our customers and each other.
- Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Experience
- At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
Benefits
- benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Additional details
- At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
- We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
- As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
- The Twilio Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications
- experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
- This position is needed to deliver the technical win and product fit to our customers across the EMEA region.
- A Twilio Presales Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts.
- Responsibilities In this role as Presales Engineer, you’ll:
- Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.