other
Posted Jun 25Account Receivable Associate (6-Month Contract)
at dialpad
Bengaluru, IndiaOn-site
Responsibilities
- Effectively collaborate with internal partners to manage customer billing processesIssuing invoices and credits in a timely manner while maintaining a high level of accuracyMonitor customer account details for non-payments, invoicing disputes, and other irregularitiesResearch and resolve billing-related inquiries from customers.
- Build and ship agentic AI products that are redefining how companies operate
Requirements
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
- Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- The candidate must be available to work during US Eastern Time business hours (log in at 8 AM EST).
- experience in a fast-paced, high-growth environment, preferably in a SaaS companyBusiness or accounting-related degree or diplomaFast learner & self-starter with a problem-solving mentality, ready to roll up their sleeves and tackle new challenges
- Accounting software experience, including the accounts receivable and cash modules.
- Intermediate Excel skills (lookups, pivots).
- Ability to work independently and prioritize multiple projects effectively.
- Experience working with software such as NetSuite SuiteBilling and Salesforce. Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee’s impact
Experience
- 4+ years of accounts receivable
Benefits
- This is a 6 month contract. What you’ll do
- Competitive salary, comprehensive benefits, and real opportunities for growth
Additional details
- Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar.
- Our ambition is significant, and achieving it requires a team that operates at the highest level.
- We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role
- As an Accounts Receivable Associate, you’ll own the billing and contract review process, assist with customer disputes, and be heavily involved in our SuiteBilling implementation.
- You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing.
- You will also collaborate with collections to determine the best way to approach the client and then execute their plan to bring in the maximum amount of timely payments.
- Additionally, you’ll help create and implement new processes to improve our order-to-cash strategies.
- The ideal candidate for this position can work as part of a dynamic team and thrive in a fluid and dynamic environment.