other
Posted 5 days agoSenior Renewal Representative
at Postman
London, United KingdomOn-site
Responsibilities
- Manage a high volume of renewal opportunities across multiple customer segments for the APAC region.
- Collaborate with Sales on more complex or strategic renewals.
- Identify upsell or cross-sell opportunities at the point of renewal and route qualified leads to Sales when appropriate.
- Prepare and send quotes, process purchase orders, and manage billing/contract logistics in coordination with RevOps and Finance.
- Track all activity and forecast renewals accurately using CRM tools (e.g., Salesforce, Clari).
Requirements
- experience in a fast-moving SaaS environment.
- experience in renewals or customer success—ideally in a SaaS company.
- Language skills: Malay, Cantonese, Mandarin
- Experience managing a book of business with high transaction volume.
- Comfortable using tools like Salesforce, Stripe/Billing platforms, and similar platforms.
- Experience in a PLG model with freemium, usage-based, or self-serve customer motions.
- Familiarity with tools like SalesForce or similar platforms.
- Strong understanding of SaaS contracts, licensing, and billing structures.
Experience
- Contribute to ongoing improvements in playbooks, messaging, automation, and processes to scale renewal outcomes. About You 4+ years of
Benefits
- P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity
- In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
- Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about.