Technical Support Engineer

Bengaluru, IndiaOn-site

Responsibilities

Streamline process, run experiments, build/maintain internal tools, build proofs-of-concepts for users

Familiarity with key languages like JavaScript, Node.js, and PHP is highly valued.
Interacting with Postman's developer community of 15 million+ via our support channels, our public Github issue tracker and the community
experience doing technical product support for a modern / SaaS product Previous
experience with API Development / SaaS products
Familiarity with software products in general, basics of networking, fundamentals of REST APIs, and how the web works
Able to work asynchronously with a globally-distributed team
Familiarity with support platforms like Jira, Github, Zendesk and Confluence
Able to work standard hours aligned to IST

Participating in weekend coverage to support customers outside of standard weekday hours, ensuring consistent responsiveness and handoffs across a globally distributed team About You 2+ years of

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about.
In our work, we focus on specific goals that add up to a larger vision.