other
Posted 17 hours agoProgram Manager
at Sprinklr
Italy Milan, ItalyOn-site
Responsibilities
- Own and manage one strategic enterprise program for a public-sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans.
- Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
- Develop relationships and ensure the appropriate participation of key client & internal stakeholders and executives.
- Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
- Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
- Ensure that all project/program risks, issues and change requests are managed effectively.
- Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
- Maintain awareness of the current industry environment that shapes opportunities for client solutions. Experience:
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Job Description Meet our Professional Services Team! Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced project managers to help realise those ambitions.
- As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.
- Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
- Experience managing enterprise SaaS programs for government, public-sector, or highly regulated clients.
- Ability to operate directly from the customer premises three days per week, manage regular executive interactions, and build trusted relationships with senior stakeholders.
- experience delivering programs in Italy or with Italian enterprise clients is a strong advantage.
- Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
- Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
- Ability to motivate and focus people resources where there is no direct reporting relationship.
- Strong knowledge of software development life cycles, web technologies, web development processes.
- Fluency in English and Italian is mandatory to support effective client and stakeholder engagement.
- Experience in Agile project management a plus.
- Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.) Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role.
- Candidates must have current and unrestricted work authorization in the country where the role is based.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- What You'll Do Sprinklr is looking for a Global Program Manager to lead one strategic enterprise program for a client in Milan, Italy.
- You will be responsible and accountable for the end-to-end delivery of the program, working with a retained team dedicated to the client.
- This is a Milan-based role supporting a strategic client, with an expectation to work from the customer premises three days per week. Responsibilities:
- Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
- Set the tone for the team and strive for quality and excellence in all aspects of delivery.
- Provide weekly project status and burn reports to the relevant project stakeholders.
- Experienced managing projects in IT, SaaS, Social, or Software environment.
- Experienced working with multi-geo, multicultural delivery teams. Prior
- Experienced working on large scale project management in leading multi-organizational initiatives, and driving team accountability to achieve goals.