Customer Success Manager (São Paulo, Brazil)

BrazilOn-site

Responsibilities

Manage the adoption journey for a portfolio of large, strategic customers
Document proactive engagement strategies as part of high quality, bespoke enablement plans
Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
Identify and empower internal champions who can advocate for Figma within their organizations
Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
Deliver live and scalable training sessions customized to customer maturity and needs We'd love to hear from you if you have: 4+ years of
A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
As a Customer Success Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform.
Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.
Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
Excellent communication skills, with the ability to connect with a wide range of customer personas
This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required While not required, it’s an added plus if you also have: •
Experience using Figma or working with design and collaboration tools
Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go.
Additionally, if hired you will be required to attend in person onboarding.

If you require accommodation, please reach out to accommodations-ext@figma.com .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
If you're excited to shape the future of design and collaboration, join us!
You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience.to deliver thoughtful, engaging experiences for our customers.
If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
We believe in hiring smart, curious people who are excited to learn and develop their skills.
experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences.